Refund policy
Refund Policy
At MomoVerve.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in original condition with all tags attached
- Original packaging must be intact and included with return
- Proof of purchase or order number is required
Non-Refundable Items
- Items marked as "Final Sale" or "Clearance"
- Products without original tags or labels
- Items showing signs of wear or damage
- Personalized or custom-made products
Return Process
- Contact our customer service team at [email protected] to initiate your return
- Include your order number and reason for return
- You will receive return instructions and shipping address
- Pack your items securely in the original packaging
- Ship the package using a trackable shipping method
Refund Processing
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
- You will receive an email confirmation once your refund is processed
Product-Specific Conditions
Dresses & Coats
Must be returned with all original protective packaging and garment bags if applicable.
Shorts & Base Layers
Hygiene tags must be intact and products must be in unworn condition.
Suits
Must be returned as complete sets. Individual pieces cannot be returned separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a free return and full refund, including shipping costs.
Need Help?
For any questions regarding our refund policy or return process, please contact our customer service team at [email protected]. We typically respond within 24 hours during business days.