Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package's journey. You can also check your order status by clicking the tracking link in your order confirmation email.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this window, orders enter our processing system and cannot be changed.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) for $4.99, expedited shipping (2-3 business days) for $9.99, and overnight shipping for $19.99. Free standard shipping is available on orders over $75.
Do you ship internationally?
Currently, we ship within the United States and to select international destinations. Additional customs fees and import duties may apply for international orders, which are the responsibility of the customer.
What should I do if my package is lost or damaged?
If your package shows as delivered but you haven't received it, or if it arrives damaged, please contact us at [email protected] within 7 days of delivery. Include your order number and photos of any damaged items for prompt assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Return shipping is free for U.S. customers. Refunds are processed to the original payment method within 5-7 business days after we receive your return.
How do I initiate a return or exchange?
To start a return or exchange, email us at [email protected] with your order number and the items you wish to return. Our team will provide you with a return label and instructions.
Are there any items that cannot be returned?
For hygiene reasons, base layers and intimate apparel cannot be returned unless defective. All other items including dresses, coats, shorts, and suits are eligible for return within our 30-day window.
Product Information
How do I determine my size?
We provide detailed size charts for each product category. Please refer to the specific size guide available on each product page. If you're between sizes, we recommend sizing up for coats and suits, and following your regular size for dresses and shorts.
Do you offer plus sizes?
Yes, we offer extended sizing for many of our dresses, coats, and suits. Look for the "Plus Size" filter when browsing our collections or check individual product descriptions for available sizes.
How should I care for my garments?
Each product includes specific care instructions on the label. Generally, we recommend gentle washing for base layers, dry cleaning for suits and coats, and following individual care labels for dresses and shorts to maintain quality.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. Please include your order number and specific questions for faster assistance.
Do you offer price adjustments?
We offer price adjustments within 7 days of purchase if an item goes on sale. Contact us at [email protected] with your order number and the item in question. This policy does not apply to clearance items or special promotions.
Where are your products manufactured?
We work with manufacturers worldwide who meet our strict quality and ethical standards. Specific country of origin information is available in each product's description. We're committed to providing high-quality apparel while ensuring responsible manufacturing practices.